Beth Israel Deaconess Medical Center

Emergency Room Parking

Self-parking: 170 Pilgrim Road, Boston, MA 02215

Accessible parking spaces are available in all four of BIDMC’s parking garages (Lowry, Pilgrim, Shapiro and Feldberg). However, only the Shapiro Parking Garage has hi-top van accessible parking spaces. There are additional hi-top van accessible parking spaces available on both the East and West Campuses in close proximity to the building entrances.

Valet Parking

Valet Service: 1 Deaconess Road, Boston, MA 02215

Valet parking is a premium service that BIDMC is pleased to offer. Discount stickers are not accepted for use of valet. Patient/visitor validation is accepted.

If you have your car parked by the valet, you will be charged a flat valet rate. For details, call 617-667-7000 and ask to be directed to Patient Information.

BIDMC has valet parking availability for hi-top vans and patients requiring special assistance from the Shapiro Clinical Center entrance at 98 Binney St. on the East Campus and from either the Rosenberg Building entrance at 1 Deaconess Road or the Klarman Building entrance located at 111 Francis St. on the West Campus. Please contact Commuter Services at 617-667-3035 with questions.

Parking & Valet Rates

Parking Discount for Patients, Family and Friends

Save on your parking expenses when you visit BIDMC as a patient or visitor.

One-day Parking Discount (Validation)

Parking discounts are available when you park in a BIDMC garage for more than 2 hours. To redeem this discount, visit the information desk in any BIDMC lobby upon your departure.

Parking rates with discount validation:

• 0 – 1/2 hour = $ 5.00 (no validation necessary)
• 1/2 – 1 hour = $ 8.00 (no validation necessary)
• 1 – 2 hours = $10.00 (no validation necessary)
• 2 – 4 hours = $12.00
• 4 – 6 hours = $14.00
• 6 – 24 hours = $18.00

Multi-day Parking Pass

Multi-day parking passes are ideal if you frequently visit BIDMC. Passes allow unlimited entry and exit within each 24-hour parking day (the clock starts at time of entry and ends at midnight). No need to stop at the cashier to check out — simply swipe your pass when you enter and exit the garage.

Multi-day pass prices:

• 5 parking days for $40.00
• 10 parking days for $59.00
• 14 parking days for $74.00

To purchase parking vouchers or passes, visit:

• Commuter Services office, Kirstein Building, 330 Brookline Avenue, 2nd floor
• Shapiro Garage Parking Office, Shapiro Garage Level P1, Monday – Friday 7:00 a.m. – 10:00 p.m.
• For questions, call 617-667-3035, Monday – Thursday 7:30 a.m. – 4:30 p.m., Friday 7:30 a.m. – 3:30 p.m.

Remember:

• Discounts of any kind are valid for garage parking only. Not valid for valet parking.
• Discounts are strictly for BIDMC patients, their family members and visitors. Hospital employees are prohibited from using the discounts.
• Passes are non-refundable/non-replaceable if lost, stolen or unused.
• Passes must be purchased in advance for future parking days.

A free, wheelchair-accessible shuttle operates between the East Campus and West Campus as well as to our Chelsea ambulatory site.

Our shuttle service runs in a continuous 20-minute loop between the East and West Campuses, Monday through Friday from 7:00 a.m. – 5:30 p.m. 

The inter-campus shuttle stops are labeled on our campus map.

East Campus

There are two main entrances to the East Campus:

• Feldberg Building at 330 Brookline Ave.
• Shapiro Clinical Center Building at 98 Binney St.

West Campus

There are four main entrances on the West Campus:

• Rosenberg Building at 1 Deaconess Rd.
• Lowry Medical Office Building at 110 Francis St.
• Farr Building access via 1 Deaconess Rd.
• Klarman Building at 111 Francis St.

Once inside, all patient care areas can be reached without having to exit the building via the Sky Bridge on the third floor.

The MBTA bus and train stops are labeled on our campus map.

THE RIDE by MBTA

Additionally, MBTA’s THE RIDE offers door-to-door transportation to eligible passengers who cannot use general public transportation. To become eligible for THE RIDE, you must complete an application. Learn more at mbta.com/theride, or call 800-533-6282 (V) or 617-222-5415 (TTY).

Safe patient handling is dedicated to ensuring that every patient receives full access to care regardless of disability or mobility. While safely transferring patients in every situation is a top priority, the safe patient handling team is committed to responding to all requests in a timely manner, ensuring prompt and gracious service everywhere at the medical center.

If you have any questions about safe patient handling at BIDMC or concerns about specific transferring needs for an upcoming appointment, please feel free to email our team at safepatienthandlingteam@bidmc.harvard.edu.

The Department of Public Safety at BIDMC is made up of six divisions with more than 60 diverse professionals, whose main goal is to protect the patients, visitors, staff and property of the medical center, 24 hours a day, seven days a week.

We strive to maintain a high level of professionalism and customer service to the BIDMC community while forming strong working relationships with community members.

Our Mission

• To protect life and safeguard property.
• To prevent crime, control criminal behavior, maintain order and reduce fear of crime.
• To maintain a safe and secure environment for the entire BIDMC community.
• To accomplish all objectives legally and constitutionally, guided by BIDMC values, and be mindful at all times of the rights of individuals and the interests of the community.
• To participate in partnerships at BIDMC and with community groups, service agencies, institutions and other criminal justice agencies.
• To maintain a cooperative relationship with the general public and the BIDMC community.
• To identify and solve problems.
• To maintain personal and professional integrity at all times and to be mindful that department members are a representative of the BIDMC and the BIDMC Department of Public Safety.

Campus Escort Service

BIDMC's Department of Public Safety offers security escorts 24 hours a day (including weekends and holidays) between the two main campuses of BIDMC and immediate surrounding areas. Escorts are subject to availability.

To request an escort, call 617-632-9111.

Contact Us
BIDMC Public Safety
Farr 1, West Campus
185 Pilgrim Road
Phone: 617-632-9111
Fax: 617-632-8303

If you believe you have lost an item, please contact BIDMC's Department of Public Safety at 617-632-9111. You may also stop by our office in Farr 1 on the West Campus. If you believe your item was stolen, you must file a police report.

BIDMC is committed to providing equal access to high-quality care for all patients. When you come here for a visit or care, you may see a patient or employee being assisted by a service animal. Americans with Disability Act (ADA) defines a service animal as a dog that is trained to do work or task(s) for the person with a disability. Disabilities can include physical, sensory, psychiatric, intellectual or other mental disabilities.

We are also committed to providing a comfortable and safe environment for our patients, visitors and staff, and appreciate that the presence of a dog may be uncomfortable for some. We make every effort to minimize exposure to dogs for those with allergies or significant fear. Hence, we respectfully ask that our patients come with service dogs only.

Frequently Asked Questions About Service Animals

Can I bring my service animal to BIDMC?

Yes, BIDMC welcomes the use of a service animal by any person with a disability.

Please be aware, while service animals are allowed in public and most patient care areas, there are some restricted areas due to infection control and safety. Areas where BIDMC must take special steps to reduce the risk of infection, include but not limited to:

• Operating rooms (ORs) or procedural areas.
• Rooms/units that require special air quality for patients at high risk for infection (transplant or oncology area/units).
• Intensive care units (ICUs).

We encourage you to talk to your provider’s office prior to your visit to determine if your service animal is allowed in the area you will be visiting.

What questions will staff ask me about my service animal?

BIDMC staff will ask the handler or person with a service animal to complete a form during their visit. The form outlines responsibilities and accountability for the animal’s behavior while on BIDMC property. Before completing the form, staff may ask:

1. Is the dog a service animal required because of a disability?
2. What task or service is the dog trained to perform? (The dog doesn’t need to demonstrate task /service).

What are my responsibilities for the care of my service dog?

You or your designee are responsible for the service animal at all times. This includes: feeding, walking, toileting and its safety. We recommend having a plan for your service animal in case you are unable to care for it at any point or must go to an area of the medical center where service animals are not allowed. If you are admitted, your designee will need to care for the service animal’s needs. If a designee is not available, staff will provide a pet sitting or boarding option.

Please be advised the staff cannot provide care for your service animal.

BIDMC expects your service animal to:

• Behave properly (this includes not jumping, barking, growling, biting or posing a direct threat to the safety of others).
• Stay off furniture.
• Be housebroken.
• Remain under your control.
• Remain leashed or harnessed at all times, except when the dog must be off-leash to do its task.
• Be clean, well-groomed and free from fleas, ticks and mites.
• Have city/town registration and rabies tags easily seen.

Is there a pet relief area for my service dog?

Please ask the staff for the nearest outside area to walk the dog.

Pet Therapy Program

A therapy dog is part of a BIDMC approved pet therapy program and is permitted in the hospital only after screening and approval.

We will ask for any dog to be removed immediately from the premises if they are:

• Not housebroken
• Exhibit behavior such as barking, growling or other aggressive behavior
• Impede safe travel of others

If you have any questions, please do not hesitate to:

• Email us
• Call Patient Relations at 617-975-9750
• Ask to speak to an administrator at your location of care

As a leading medical center dedicated to health, we believe it is important to take a stand against what we know is the number-one preventable cause of disease and premature death. It is also a major cause of disease and death due to ailments related to secondhand smoke. Creating a smoke-free environment is simply the right thing to do.

BIDMC is a Smoke-Free Institution — Inside and Out!

If you smoke, we recognize that our smoke-free policy is a challenge, whether you are here for an hour, a day or a week. Talk with your nurse or physician about ways to manage the challenge here and at home. We offer a number of resources, including physician-prescribed nicotine replacement therapies and information on smoking cessation programs.

If you smoke, does this mean you cannot come to BIDMC, or you must first quit? Absolutely not — you are always welcome here!

It simply means that we do not provide designated smoking areas anywhere inside or outside of the medical center. If you wish to smoke, please do so outside of the painted blue line which delineates BIDMC's property line.

Help & Resources for Quitting

For smokers, not smoking for any period of time is difficult. Once you've managed to be smoke-free at BIDMC, why not keep up the good work? We can provide the resources and information you need to quit for good. No matter how long you have smoked, you and your family will immediately experience the health benefits of not smoking.

For more information, talk with your nurse or physician.

Residents of Massachusetts, New Hampshire and Rhode Island can get information and support via the Try To Stop Tobacco Resource Center:

• 1-800-Try to stop (800-879-8678) English
• 1-800-8-Dejalo (800-833-5256) Español
• TTY: 1-800-TDD-1477 (800-833-1477)

Hospitality Homes is a non-profit organization that finds housing for families of patients, and under certain circumstances, the patients themselves when they travel to Boston for medical treatment.

Founded in 1983, Hospitality Homes brings families of out-of-town patients together with volunteer hosts who live near or are convenient to area hospitals. The majority of the hosts live in Boston, Brookline, Cambridge, Newton and nearby suburbs. Hosts provide guests with a spare room in their homes knowing they are helping a patient's healing process.