Patient & Family Engagement
Your voice makes a difference
Partnering With Patients & Families
At Beth Israel Deaconess Medical Center (BIDMC), our patient-centered philosophy of care recognizes the importance of the patient and family perspective. Partnering with our patient and family community helps ensure that the needs and preferences of patients and families are guiding changes within BIDMC.
Patient and Family Advisory Councils (PFACs) are one of many opportunities for collaboration the Patient and Family Engagement Program offers. PFACs are central hubs of learning, collaboration and engagement between Patient/Family Advisors, care providers, staff and leaders.
Learn More About PFACs From Patient/Family Advisors
Who Are Patient/Family Advisors?
- Volunteers who help BIDMC understand the patient experience.
- Volunteers who have been a patient or had a family member receive care at BIDMC within the last two years.
What Do Patient/Family Advisors Do?
- Collaborate with hospital leaders, staff, doctors and nurses on committees, staff trainings, work groups and Patient/Family Advisory Councils to improve the healthcare experience for patients at BIDMC.
- Collaborate with hospital staff to decide the best ways to communicate important information, so patient and families can better understand their health care and how BIDMC works.
To learn more about recent Patient/Family Advisor projects, please view our BIDMC Patient and Family Engagement 2025 Annual Report.
Volunteer to Be a Patient/Family Advisor
You are the expert on your own health care experiences. Become a Patient/Family Advisor and help improve the patient experience at BIDMC. No professional experience or education is necessary. Virtual participation is welcome.
For more information or assistance applying to be a Patient/Family Advisor, please contact the Patient and Family Engagement Program at 617-667-4608.
