Contact Beth Israel Deaconess Medical Center
Connect with BIDMC
At Beth Israel Deaconess Medical Center (BIDMC) we’re committed to providing you with the information and support you need. Whether you have a question, need assistance or want to connect with our team, we’re here to help. Reach out today to access expert care, guidance and resources tailored to your needs.
Services & Locations
Discover detailed information about our services, including contact details and locations.
Find a Doctor
Locate the right provider for your needs. Visit our Find a Doctor directory or call us at 800-667-5356 to get personalized assistance.
Patient Relations
At Beth Israel Deaconess Medical Center, we are committed to providing exceptional, personalized care in a respectful and collaborative environment.
We welcome feedback and take concerns about patient safety and the quality of care very seriously. If you have a concern, we encourage you to:
- Speak directly with your care team, a supervisor or a manager.
- Contact Patient Relations if your concern is not resolved or if you prefer to speak with someone not directly involved in your care.
The Office of Patient Relations is open Monday through Friday, 8:30 am – 4:30 pm. Please complete the form below and someone will be in touch with you.
You can also reach us by phone or email:
Quick Links to Resources
This page is your gateway to connecting with BIDMC. From finding the right department or provider to accessing your medical records or sharing feedback, our goal is to make it easy for you to get the information and support you need. Explore this page to accomplish tasks like scheduling appointments, getting billing assistance, finding care locations, or learning about our programs and services.
Note: Internet email is not secure and should never be used to communicate confidential information. Please be cautious in sending us messages about your health or providers that you might not want other people to see. Our health care providers will not diagnose or provide medical advice using unsecured email.
- Schedule appointments and plan your care by visiting our Get Care and Plan Your Care pages.
- Find department-specific contact information in our Services section.
- General registration phone: 617-667-7000.
- Learn more about billing and payment options on our Billing & Financial Services page.
- Pay your bill at on our Bill Pay page.
- Contact us for billing questions at 866-306-7643 or email custserv@bidmc.harvard.edu.
- Access your medical records via our Medical Records page.
- Contact Health Information Management at 617-667-3710.
Find important information to help coordinate your visit to Beth Israel Deaconess Medical Center, including visiting hours and policies.
- Contact HR at 617-975-9800.
- Explore job opportunities on our Careers page.
Support our mission. Make a gift to support patient care, medical research and education at Beth Israel Deaconess Medical Center. Visit our Giving page or call 617-667-7330 for more information.
- For provider referrals, visit our Referring Providers page.
- Doctor-to-doctor referral line: 617-667-2020
- Emergency department and inpatient transfer: 617-754-2759
- Boston MedFlight: 800-233-8998
- Email the Research and Academic Affairs Office to assist you in resolving questions, concerns or complaints about research related patient care, laboratory issues, or services, to file a formal complaint, or to commend a Researcher or member of their staff member.
- You may also visit our Research & Education page for more information.
Act Fast, Call 911
Call 911 or go to the nearest emergency room if you have a life-threatening illness or injury.
