Referring Patients to the CDAc
Since 2016, over 6,600 patients have received care through the CDAc facilitated by a team of over 20 physicians and advanced practice providers. Overall, 69% percent of patients who were evaluated in the CDAc are discharged directly from their visit, emphasizing the unit’s ability to provide comprehensive care swiftly and effectively.
Why CDAc?
When a patient presents in the office with cardiac chest pain or is in rapid ventricular response from atrial fibrillation, physicians have the option of referring to the CDAc, instead of sending the patient to the emergency room. "As soon as I call the CDAc, there's a doctor at the other end of the line to provide advice right away. I can then fax over the patient's EKG or other records and get feedback on next steps. This is such an efficient service and a great resource for my patients," said PCP Nicolas Nguyen, MD.
A Streamlined Process
In most cases, referring physicians will be instructed to send their patient directly to the CDAc, located on BIDMC's West Campus. "As soon as the call comes in, we alert our staff that a patient is on the way," explains CDAc Director Michael Gavin, MD, MPH. "The patient is seen by the cardiologist right away, and tests can be administered right within the unit, including labs and echocardiography."
Following the patient's CDAc visit, the cardiologist sends results to the PCP, including results from any tests that were performed. "Notes are available same day to providers through OMR," adds Gavin.
While the majority of patients will be discharged the same day, overnight observation is available in the 6-bed unit, which is covered by a cardiac nurse practitioner 24 hours a day. If needed, direct transfers can be arranged to the hospital's inpatient cardiology service. The CDAc also offers referring physicians an access clinic for patients who don't need to be seen the same day, but can be seen within one week.
Less Costly Care
During the first year in operation, CDAc saw just over 700 patients, many of whom had congestive heart failure concerns, chest pain or atrial fibrillation." he says. "Overall, 60 percent of patients who were evaluated in the CDAc were discharged the same day without observation. Patients were able to see a cardiologist, undergo whatever diagnostic cardiac testing was needed and then leave." Importantly, patients' insurance co-pays for their CDAc visits were equal to a single outpatient visit.
Admission Rates for CDAc and Unmatched Controls
| CDAc | Unmatched Controls |
Chest Pain (Observation or Admission) | 46% | 71% (BIDMC) |
CHF (Admission) | 33% | 77% (National) |
Atrial Fibrillation (Admission) | 8% | 62% (National) |
Smulowitz et al. West J Emerg Med (2017) , Blecker et al. Am J Heart J (2014)
Wallins JS, Cajiao KM, McCarthy KJ, Estrada-Roman A, Gavin MC., Crit Pathw Cardiol. 2019 Sep;18(3) 113-120.
Furthermore, notes Gavin, by having CDAc services available, space is freed up in the ED for patients with life threatening conditions like trauma and acute stroke. "We've also shown that our rates of admission are much lower than national averages for these acute cardiac conditions and for congestive heart failure, in particular," he adds.
In addition to streamlined cardiac care, the CDAc provides patients with a significant savings of time and money. Patients are billed for CDAc visits just as they would be for a visit to the Outpatient Clinic. "This eliminates a co-pay for a potentially expensive ER visit," says Gavin. "Many patients have told us that being able to avoid long wait times and stress of an emergency room visit has been invaluable," says Gail Lopez, RN, CDAc Nurse Manager.
Directions for patients (PDF)
Frequently Asked Questions
What is Cardiac Direct Access (CDAc)?Cardiac Direct Access is a program that provides same-day assessment and treatment for patients with cardiac symptoms that are non-life threatening but require prompt attention. Patients must be referred by a physician's office. You can speak directly with the cardiologist on duty and initiate your referral by calling 617-632-7777.
The unit is staffed by experienced clinicians dedicated solely to cardiac care. The facility includes patient exam rooms, overnight observation rooms, testing equipment, a telehealth facility and an outpatient diuresis room.
Whom should I refer to the Cardiac Direct Access Unit?- Patients with volume overload who do not have unstable vital signs or significant hypoxia (more than 2-3L Nasal cannula requirement)
- Patients with concern for malignant syncope
- Patients with angina chest pain who you feel need a rule-out and urgent stress test. (Please note: Patients with ST elevations or unstable vital signs should go to the emergency room.)
- Patients with rapid, symptomatic atrial fibrillation
Decisions about admission to the inpatient floor will be made in the Cardiac Direct Access Unit and do not require involvement of the emergency room. Treatment and workup started in the Cardiac Direct Access Unit will transfer seamlessly to our inpatient service.
Patients you deem appropriate for ambulance transport with Advanced Life Support from of your office should still be referred to the emergency room.
How is the Cardiac Direct Access Unit innovative?The Cardiac Direct Access Unit provides referring physicians with the ability to bypass the emergency room and arrange referrals for patients with concerning cardiac symptoms to be seen the same day by a cardiologist.
The unit is open 24 hours a day, Monday through Friday. It is staffed from 8:00 am - 10:00 pm by an attending cardiologist and at all times by experienced advanced practice providers and clinical nurses. This expertise and the capacity for overnight observation mean fewer preventable hospital stays.
Patients are seen immediately with no wait or lengthy triage process. Extended hours for testing and consultation allow our call center to accommodate all urgent (more than 48 hour) consult requests either in our Shapiro 7 Cardiovascular Clinic or in the Cardiac Direct Access Unit.
How do I make a referral?Call the attending cardiologist at 617-632-7777. If the attending is with a patient and unable to answer, you will be routed to the unit coordinator, who will enter the consult referral into our expect system and leave your contact number for the attending cardiologist to call back as needed. You will always receive a call back after your patient is evaluated to review the initial impression and plan.
How will my patient access the Cardiac Direct Access Unit?Patients typically arrive by car. The Cardiac Direct Access Unit is located on the first floor of the Deaconess Building, accessible through the Farr Complex lobby on BIDMC's West Campus at 185 Pilgrim Road. The closest parking is in the BIDMC garage on Pilgrim Road. Valet parking is available in front of the Rosenberg Clinical Center. From there patients will be directed to the Cardiac Direct Access Unit.
During regular daytime hours, patients may walk into the Farr Lobby and ask the ambassador to call the unit or provide an escort.
After 8:00 pm, the Farr building is locked and patients will call the Cardiac Direct Access unit from a call monitor located to the right of the main Farr Building door. The call monitor is clearly marked "Cardiac Direct Access." A unit staffer will meet the patient at the door and accompany him or her to the unit.
What services are available in the Cardiac Direct Access Unit?Same-day evaluation by a cardiologist, including evening evaluations, overnight observation, in-unit testing (labs and echocardiography), direct transfers to the inpatient cardiology service as needed, diuresis (scheduled and urgent) and telehealth consultations.
How does Cardiac Direct Access care differ from emergency care and urgent care?Cardiac Direct Access care is similar to urgent care except that it is dedicated to cardiac cases and patients must have a referral from their physicians. This policy is designed to assure that patients with unstable vital signs or evidence of acute myocardial infarction go to the emergency room and that those at low and intermediate risk benefit from Cardiac Direct Access care.
Who staffs the Cardiac Direct Access Unit?Unit staff includes a cardiologist, advanced practice providers, nursing director, clinical nurses, medical assistants and technicians. All are experienced in cardiac care.
How do I arrange a telehealth consultation?Call the attending cardiologist on duty at 617-632-7777. The attending will work with you to arrange a call into our virtual meeting room. Our software allows desktop computers, iPhones and Androids to be used for the teleconference.