beth israel deaconess medical center a harvard medical school teaching hospital

To find a doctor, call 800-667-5356 or click below:

Find a Doctor

Request an Appointment

left banner
right banner
Smaller Larger

Leading Edge

Urgent Care with a Degree of Difference

If you have ever been in, or taken someone to, an emergency room, you know that ERs can be crowded, busy, and sometimes chaotic. Patients can wait a long time to be seen, especially if they are not dealing with a serious illness or injury, and often end up paying very high insurance co-pays.

patient being treated at urgent care clinicBeth Israel Deaconess Medical Center is now able to offer patients a more convenient option when they need immediate treatment for non-life threatening medical conditions — our two advanced urgent care centers, Beth Israel Deaconess Urgent Care at Chestnut Hill (opening on August 4, 2014) and Dedham Medical Urgent Care Center at Norwood.

Our urgent care centers offer “advanced” care, meaning that every patient is always treated by a physician trained in emergency medicine, and more comprehensive services are available — treatment for fractures and other immediate injuries or illnesses, as well as lab and medical imaging. What’s more, our urgent care centers are seamlessly connected with all Beth Israel Deaconess locations, so patient information can be accessed securely by the urgent care physicians.

“Urgent Care at Chestnut Hill — and in Norwood — is fully integrated into the BIDMC medical record system and we will communicate closely with patients’ primary care doctors,” says Christopher Fischer, MD, Medical Director of Beth Israel Deaconess Urgent Care at Chestnut Hill. “Primary care doctors are automatically notified when one of their patients is seen in our Urgent Care centers, and all records, notes, lab tests, and imaging are accessible via the same electronic medical record.”

Urgent care is not a new concept, but a fast-growing one throughout the U.S. The Urgent Care Association of America estimates that up to 160 million patients seek treatment at urgent care centers each year. Why? There is usually little wait time compared to an emergency room, co-pays tend to be lower, and most are open on holidays and weekends.

The Advantages of Advanced Urgent Care

  • Every patient who visits our urgent care clinics sees a physician who is board certified in emergency medicine — the same doctors who are on staff in the emergency departments at BIDMC and our affiliated hospitals. This is an important difference, as many urgent care centers are staffed by nurse practitioners or physicians who may not be trained to handle true emergency-type visits.
  • Emergency medicine-trained physicians can quickly and appropriately diagnose and treat problems that other urgent care centers may find too complicated. If one of our urgent care patients has a serious illness or injury that really needs to be treated in an emergency room, they will be transported by ambulance for further care.
  • Beth Israel Deaconess Urgent Care at Chestnut Hill and Dedham Medical Urgent Care Center have additional medical facilities on site, including X-ray, CT scan, and a lab for blood testing. Here, the services to diagnose and treat patients are all under one roof for added convenience.

The new Beth Israel Deaconess Urgent Care at Chestnut Hill, which opens on August 4, 2014“What makes advanced urgent care different is that we bring all of the resources to the patient,” says Fischer. “If lab testing is needed, there is a lab in the urgent care center, and, for most tests, we have the results before the patient leaves the center. If X-rays or CT scans are needed, the patient can get the imaging done right away, and the results are available right away.

“We have walk-in hours every day, on weekends and some holidays, too,” he adds. “We also have evening hours when your doctor’s office is typically closed. At our new urgent care center in Chestnut Hill, we’ll have up to 12 exam rooms at a time to see patients.”

Anyone can go to BIDMC’s urgent care centers for treatment — care is provided for patients ages 3 months and up, and clinics like these are good options for travelers to be seen for health issues that arise while they’re away from their regular doctor. Most insurance plans are accepted, physician and insurance referrals are not needed, and walk-in services are provided — no appointments are necessary.

BIDMC's Emergency Department is a level I trauma center staffed by board-certified emergency medicine physicians and trauma-trained nurses to meet the needs of a high-volume, acutely injured or ill population. Serious illnesses, such as heart attack or stroke, should always be treated in an emergency room.

Above content provided by Beth Israel Deaconess Medical Center. For advice about your medical care, consult your doctor. 

July 2014

Contact Information

Beth Israel Deaconess Urgent Care
at Chestnut Hill
200 Boylston Street
Newton, MA 02467
Phone: 617-278-8500

Walk-ins or referrals service hours
(Beginning August 4, 2014)
Monday - Friday, 11 a.m. - 9 p.m.
Weekends & most holidays, 9 a.m. - 7 p.m.


Dedham Medical Urgent Care Center
1177 Providence Highway (Route 1 South)
Norwood, MA 02062
Phone: 781-329-1400

Walk-ins or referrals service hours
Monday - Friday,  Noon - 10 p.m.
Weekends & most holidays, 8 a.m. - 6 p.m.

What Does Urgent Care Treat?

BIDMC’s urgent care clinics can be visited for conditions requiring immediate care that do not need to be treated in an emergency room. These include:

   • Accidents and falls
   • Infections
   • Lacerations that require stitches
   • Sprains and broken bones
   • Migraines
   • Back problems
   • Breathing difficulties/asthma
   • Severe abdominal pain
   • High fever
   • Vomiting/diarrhea/dehydration
   • Sunburn/heat stroke/frostbite
   • Severe sore throat or cough