What Our Patients Say About Us
BIDMC surveys patients who have received care from us. Among other questions, we ask about the likelihood of their recommending BIDMC to friends and family. The following information summarizes their responses.
Patients' Experience of Care: Inpatient
Patients' Experience of Care: Ambulatory Surgery
Patients' Experience of Care: Ambulatory Care
| |
BIDMC
Performance
Q3 FY 09 |
Custom Comparative Database
Q3 FY 09 |
National Database
Q3 FY 09 |
Access To Care3 (Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
68% |
66% |
67% |
Visit Experience 3 (Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
58% |
59% |
59% |
Care Provider Experience 3 (Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
77% |
76% |
76% |
Overall Assessment3 (Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
73% |
72% |
73% |
Likelihood to Recommend 3 (Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
77% |
76% |
76% |
Patients' Experience of Care: Emergency Care
1Source of comparison data: Press Ganey National Database Participants (n=1772 sites) and Press Ganey Custom Comparative Database Participants (n=11 sites)
2Source of comparison data: Press Ganey National Database Participants (n=941 sites) and Press Ganey Custom Comparative Database Participants (n=16 sites)
3Source of comparison data: Press Ganey National Database Participants (n=599 sites) and Press Ganey Custom Comparative Database Participants (n=74 sites)
4Source of comparison data: Press Ganey National Database Participants (n=791 sites)
For more information about each measure and its comparison, click on the name of the measure.
Last updated: August 21, 2009.
