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Living Donor Satisfaction

The Transplant Institute at BIDMC is very committed to the continued health and well-being of all of our patients, including living donors. Adults who make the courageous decision to donate a kidney for the benefit of another person are truly heroic. Our Transplant Institute faculty and staff strive to ensure that the donation experience -- from evaluation to recovery -- is characterized by warmth, compassion, efficiency, and optimal clinical care. By measuring the satisfaction of living donors, we can continuously assess how well we are meeting this objective.

Satisfaction with Quality of Medical Care During Hospitalization

What are we measuring?

Percentage of living donors responding "Very Good" or "Excellent" when asked about the quality of medical care they experienced during their hospitalization.

Why is this important?

The Transplant Institute is dedicated to ensuring that living donors receive the best surgical and nursing care during their hospitalization. This satisfaction rating helps determine whether we are meeting this goal.

What is our performance telling us?

The chart below tell us that the majority of living donors responded that they are very satisfied with the surgical and nursing care they received during their hospitalization following surgery.


Source of data: Internal Survey conducted by the Transplant Institute at BIDMC for the period Jan-Dec 2009, n=15 

What are we doing to improve our performance?

As part of our quality improvement initiative, we ask all donors to tell us about ways in which we can enhance their hospital experience. Based on this feedback, we made a few changes during the past year. These changes include developing a website to better educate and prepare donors for their hospital stay, partnering with donors to optimize pain management after surgery, and implementing a detailed clinical pathway for the post-operative care of donors.

Satisfaction with Quality of Follow-up Care

What are we measuring?

Percentage of living donors responding Very Good or Excellent regarding the quality of follow-up care received in the weeks and months after surgery.

Why is this important?

We believe that transplant centers have the obligation and ethical responsibility to ensure that living donors do not encounter any problems as a results of their donor surgery. Therefore, The Transplant Institute is dedicated to providing regular follow-up assessments (surgical, medical, psychological) to ensure optimal health and to identify any donation-related problems as soon as possible. This satisfaction rating helps us determine whether we are meeting this goal.

What is our performance telling us?

The chart below tell us that the majority of living donors are very satisfied with the follow-up care they are receiving in the weeks, months, and years after donor surgery.


Source of data: Internal Survey conducted by the Transplant Institute at BIDMC for the period Jan-Dec 2009, n=15

What are we doing to improve our performance?

As part of our quality improvement initiative, we ask all donors to tell us about ways in which we can enhance their follow-up care. Based on this feedback, we made a few changes during the past year. These changes include a brief meeting with the social worker or psychologist during routine medical follow-up appointments, mailing appointment reminder letters to donors, providing donors with more timely feedback about medical evaluation findings (e.g., creatinine, blood pressure, etc.), and better coordination with the donor's primary care physician.

Satisfaction with Overall Donor Experience

What are we measuring?

Percentage of living donors responding "Extremely" or "Quite a Bit" when asked about how satisfied they were with the entire donation experience.

Why is this important?

Since living donors choose to undergo surgery for the benefit of others and with no medical benefit for themselves, The Transplant Institute strives to make the entire donation experience as positive as possible. This satisfaction rating helps us determine whether we are meeting this goal overall.

What is our performance telling us?

The chart below tells us that most living donors are very satisfied with the overall living donation experience at The Transplant Institute at BIDMC.


Source of data: Internal Survey conducted by the Transplant Institute at BIDMC, for the period Jan-Dec 2009, n=15

What are we doing to improve our performance?

As part of our quality improvement initiative, we formally ask living donors to provide us with feedback about all phases of the donation process -- initial evaluation, surgery, hospitalization, follow-up care. These "feedback surveys" are done annually and all responses are reviewed by our living donor care team, which may choose to make changes in the living donor clinical pathway on the basis of the feedback we received.

Other useful measures on Transplant Care:



Last updated: March 10, 2011

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325