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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. Among other questions, we ask about the likelihood of their recommending BIDMC to friends and family. The following information summarizes their responses.

For more information about each measure and its comparison, click on the name of the measure.

Patients' Experience of Inpatient Care

A higher score is better	BIDMC Performance Q1 FY 13	Custom Comparative Database Q1 FY 13	National Database Q1 FY 13
Communication with Nurses	79%	77%	78%
Responsiveness of Hospital Staff	59%	61%	65%
Communication with Doctors	80%	81%	81%
Pain Management	70%	70%	71%
Communication about Medications	65%	62%	63%
Room and Bathroom Always Kept Clean	66%	65%	73%
Quiet Room at Night	48%	47%	58%
Overall Rating of the Hospital	74%	72%	70%
Likelihood to Recommend BIDMC	79%	80%	72%

Data Source: BIDMC H-CAHPS® Survey performance compiled by Press Ganey, and reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the CMS HospitalCompare website. Comparison data for Like Acadmic Medical Centers (Custom Comparative) and National Database Participants provided by Press Ganey.

Patients' Experience of Ambulatory Care

A higher score is better	BIDMC Performance Q1 FY 13	Custom Comparative Database Q1 FY 13	National Database Q1 FY 13
Access To Care	62%	64%	63%
Information About Waits & Delays	54%	54%	53%
Experience with Care Provider	80%	79%	78%
Teamwork of Staff	78%	77%	76%
Likelihood to Recommend	81%	80%	79%

Data Source: BIDMC Ambulatory Patient Satisfaction performance compiled by Press Ganey, and reported quarterly. Comparison data for Like Acadmic Medical Centers (Custom Comparative) and National Database Participants provided by Press Ganey.

Last updated: April 8, 2013

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325