beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses. 

For more information about each measure and its comparison, click on the name of the measure.

Inpatient 1,2

Survey Questions BIDMC Performance
Q3 FY 14
Custom Comparative
Database
Q3 FY 14
National
Database
Q3 FY 14
Communication with Nurses 79% 80% 79%
Responsiveness of Hospital Staff  59% 64% 66%
Communication with Doctors  81% 82% 81%
Pain Management  69% 72% 71%
Communication about Medications  63% 63% 64%
Room and Bathroom Always Kept Clean  67% 69% 74%
Quiet Room at Night  46% 48% 59%
Overall Rating of the Hospital  72% 74% 71%
Likelihood to Recommend BIDMC  78% 81% 72%

Ambulatory (Outpatient) 1,2

Survey Questions   BIDMC
Performance
Q3 FY 14
Custom
Comparative Database
Q3 FY 14
National Database
Q3 FY 14
Access To Care  62% 66% 65%
Information About Waits Delays  54% 57% 57%
Experience with Care Provider  81% 82% 80%
Teamwork of Staff  77% 79% 79%
Likelihood to Recommend  80% 82% 81%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q3 FY 14
Custom
Comparative Database
Q3 FY 14
National Database
Q3 FY 14
Likelihood to Recommend 84% 84% 85%

Data Source:  
1BIDMC survey performance and comparison data compiled by Press Ganey. 

2Results reported quarterly to Center for Medicare and Medicaid (CMS).  Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

 

 Last updated: September 2014

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325