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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses. 

For more information about each measure and its comparison, click on the name of the measure.

Inpatient Care*

A higher score is better BIDMC Performance
Q4 FY 13
Custom Comparative
Database
Q4 FY 13
National
Database
Q4 FY 13
Communication with Nurses 80% 80% 79%
Responsiveness of Hospital Staff  60% 64% 66%
Communication with Doctors  82% 81% 81%
Pain Management  71% 71% 71%
Communication about Medications  65% 63% 64%
Room and Bathroom Always Kept Clean  66% 68% 74%
Quiet Room at Night  51% 50% 60%
Overall Rating of the Hospital  73% 73% 70%
Likelihood to Recommend BIDMC  81% 81% 72%

Ambulatory (Outpatient) Care*

A higher score is better   BIDMC
Performance
Q4 FY 13
Custom
Comparative Database
Q4 FY 13
National Database
Q4 FY 13
Access To Care  61% 65% 65%
Information About Waits Delays  52% 56% 55%
Experience with Care Provider  80% 80% 79%
Teamwork of Staff  76% 77% 77%
Likelihood to Recommend  80% 81% 80%

Ambulatory Surgery Care

A higher score is better BIDMC
Performance
Q4 FY 13
Custom
Comparative Database
Q4 FY 13
National Database
Q4 FY 13
Likelihood to Recommend 85% 84% 84%

 

Data Source:  *BIDMC survey performance compiled by Press Ganey, and reported quarterly to Center for Medicare and Medicaid (CMS).  Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.  Comparison data for Like Academic Medical Centers (Custom Comparative) and National Database Participants provided by Press Ganey.

 Last updated: January 2014

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325