• Quality and Safety
• Patient Experience & Satisfaction
• Publicly Reported Quality Measures
• Specific Clinical Service Volumes & Outcomes
• Efforts to Improve Quality of Care
• Our Priorities for Improvement
• We Promise
• Quality & Safety at BIDMC
• Patient and Family Engagement at BIDMC
• Silverman Institute for Health Care Quality and Safety

Efforts to Improve Quality of Care

In December of 2007, the Board of Directors of BIDMC formally voted to support two audacious, long-term goals for improving the quality and safety of care for our patients.

• The first is to  eliminate preventable harm 
• The second is to achieve patient satisfaction that places us among the top 2% of hospitals, 

These are not easy goals. Achieving this degree of excellence requires the ability to continuously evaluate performance, implement needed changes, and evaluate again - in multiple small ways and across all departments and disciplines.

Each year, in conjunction with Annual Operational Planning, BIDMC sets out its Priorities for Improvement in Quality and Patient Safety.   These Priorities establish the framework for specific efforts across the Medical Center, and many reflect on-going multi-year efforts.  Learn more about our priorities, and the efforts of project teams across the Medical Center through the   Silverman Symposium which captures a variety of improvement efforts that reflects every staff members daily efforts to improve the quality and safety of patient care and patient satisfaction every day.

Last updated: March 30, 2012