Ambulatory Surgery Care
Likelihood to Recommend Beth Israel Deaconess Medical Center for Outpatient Surgery Care
What are we measuring?
The percent of patients responding to the likelihood of recommending Beth Israel Deaconess Medical Center (BIDMC) for outpatient surgery care. Score reflects the percent of time that patients answered "very good".
Why is this important?
Hospitals typically measure patient satisfaction with outpatient surgery care by asking a series of questions related to their experience, their caregivers and the environment. BIDMC monitors several key areas including how likely patients would be to recommend the hospital to their friends and family. This measure of satisfaction and loyalty provides insight into the overall patient experience and combined with other satisfaction measures, helps us identify opportunities for improvement.
What does our performance tell us?
The chart below shows how BIDMC's performance compares to an appropriate comparison. Look for big differences in the scores. Small differences may not reflect real differences in performance (i.e., they may not be statistically significant)." 
Source of comparison data: Press Ganey National Database Participants (n=784 sites)
At BIDMC, over 240 patients responded to the survey during the 1st Quarter of FY 13 and 84% of them responded "very good" when asked to comment on what is the likelihood of recommending BIDMC for outpatient surgery. A national database reports that 84% of patients respond "very good" to the same question during the same time period.
Other useful measures on patient experience:
Last updated: April 3, 2013