beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses. 

For more information about each measure and its comparison, click on the name of the measure.

Inpatient Care1

A higher score is better BIDMC Performance
Q2 FY 14
Custom Comparative
Database
Q2 FY 14
National
Database
Q2 FY 14
Communication with Nurses 79% 79% 79%
Responsiveness of Hospital Staff  59% 64% 65%
Communication with Doctors  81% 82% 81%
Pain Management  70% 72% 71%
Communication about Medications  66% 64% 63%
Room and Bathroom Always Kept Clean  66% 68% 73%
Quiet Room at Night  49% 50% 59%
Overall Rating of the Hospital  73% 74% 70%
Likelihood to Recommend BIDMC  81% 81% 72%

Ambulatory (Outpatient) Care1

A higher score is better   BIDMC
Performance
Q2 FY 14
Custom
Comparative Database
Q2 FY 14
National Database
Q2 FY 14
Access To Care  62% 66% 65%
Information About Waits Delays  54% 57% 56%
Experience with Care Provider  81% 82% 80%
Teamwork of Staff  76% 79% 79%
Likelihood to Recommend  80% 82% 81%

Ambulatory Surgery Care

A higher score is better BIDMC
Performance
Q2 FY 14
Custom
Comparative Database
Q2 FY 14
National Database
Q2 FY 14
Likelihood to Recommend 83% 84% 85%

Data Source:  
1BIDMC survey performance and comparison data compiled by Press Ganey, and reported quarterly to Center for Medicare and Medicaid (CMS).  Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

 Last updated: June 2014

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325