Accessibility
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Beth Israel Deaconess Medical Center (BIDMC) is committed to making our facilities and medical services accessible in a welcoming environment for all. To view BIDMC's interactive campus map, click here.
Public Transportation
We are conveniently located near handicap accessible public transportation and provide accessible parking and shuttle services.
Coming by MBTA to the East Campus
From 6:00 a.m. to 8:00 p.m., visitors coming by MBTA to the East Campus should use the Brookline Avenue entrance to the Shapiro Building at 364 Brookline Avenue and the Main driveway entrance to the Feldberg Building at 330 Brookline Avenue. These entrances are open from 6:00 a.m. to 8:00 p.m.
After 8:00 p.m. the overnight entrance will be thru the Feldberg entrance on the East Campus which is open 24 hours per day 7 days a week.
Internal tunnels and walkways allow passage between the respective buildings on each campus.
Coming by MBTA to the West Campus
From 6:00 a.m. to 8:00 p.m., visitors coming by MBTA to the West Campus should use the West Clinical entrance at One Deaconess Road, Lowry Building entrance at 110 Francis Street or the Farr Building entrance at 185 Pilgrim Road. These entrances are open from 6:00 a.m. to 8:00 p.m.
After 8:00 p.m. the overnight entrance will be thru the West Clinical Center on Deaconess Road which is open 24 hours per day 7 days a week.
Internal tunnels and walkways allow passage between the respective buildings on each campus.
THE RIDE by MBTA
Additionally, MBTA’s THE RIDE offers door-to-door transportation to eligible people who cannot use general public transportation. To become eligible for THE RIDE, you must complete an application. Learn more at www.jv-theride.com or www.mbta.com, or call 800-533-6282(V) or 617-222-5415(TTY).
Shuttle Services
Wheelchair accessible shuttles operate between the East Campus (Feldberg and Shapiro entrances) and West Campus (West Clinical Center, Lowry Building, Farr Building) as well as to our Ambulatory sites at Bowdoin Street and Chelsea.
Parking
Accessible parking spaces are available in all four of the Medical Center’s parking garages (Lowry, Pilgrim, Shapiro and Feldberg). However, only the Shapiro Parking Garage has Van Accessible parking spaces. There are additional “Van Accessible” parking spaces available on both the East and West Campuses in close proximity to the building entrances.
Valet Parking
Beth Israel Deaconess offers valet parking from the Shapiro entrances on the East Campus and from the West Clinical Center entrance on the West Campus.
Accessibility at Satellite Locations
Beth Israel Deaconess Medical Center provides accessibility at our satellite Community Health Care locations at Beth Israel Deaconess HealthCare Lexington 482 Bedford Street, Beth Israel Deaconess HealthCare Chelsea 980 Broadway Avenue and Bowdoin Street Health Center 230 Bowdoin Street, in Dorchester.
Entrances
East Campus
There are three main entrances to the East Campus:
- Feldberg Building at 330 Brookline Avenue
- Shapiro Building at 364 Brookline Avenue
- Shapiro Building at Binney Street
West Campus
On the West Campus, the main entrances are:
- West Clinical Center at One Deaconess Road
- Lowry Medical Office Building at 110 Francis Street
- Farr Building at 185 Pilgrim Road
Once inside, all patient care areas can be reached without having to exit the building. All main entrances are handicap accessible.
Telecommunications Devices for the Deaf
(TTY/TDD)
East Campus
- TTY phones are available at the Information desks in the Feldberg Building lobby and the Shapiro Clinical Center.
- A public TTY pay phone is available in the Feldberg Building lobby.
West Campus
- Public TTY pay phones are available in the Emergency Room lobby and in the Farr Building lobby.
- Portable TTY phones are available on inpatient floors.
- TTY phones are also available upon request by calling Telecommunications at 4-8181.
Relay Operator: 9-711 or 1-800-439-0183
A Relay Operator is a communication assistant who will provide direct communication between people who can hear and people who have a TTY. The Relay Operator phone number is 9-711 or (800) 439-0183. This service is free of charge.
Sorenson Video Relay System
The Medical Center is also please to be able to provide access to the Sorenson Video Relay Service (SVRS) in the Shapiro Lobby. The public videophone kiosk, located in the Shapiro Lobby, allows those in the Deaf and Hard-of-Hearing communities to conduct video relay calls with family, friends, or business associates.
Calls are placed and received through a professional American Sign Language (ASL) interpreter via a high-speed Internet connection and VRS equipment (i.e., a Sorenson VP-200 videophone and standard TV).
A VRS call involves three persons in separate locations:
- A Deaf caller who uses VRS equipment (videophone) to sign to an interpreter.
- An interpreter who uses VRS equipment (videophone) and a phone headset to relay the call.
- A hearing caller who uses a standard phone to speak.
VRS calls enable Deaf persons to make/receive phone calls through an interpreter or directly to other Deaf people.
Sorenson VRS can also be accessed from any medical center to communicate with a Deaf or Hard of Hearing patient by dialing 1-866-327-8877. Patients wishing to call our American Sign Language interpreters directly can dial 617-274-8450 (VP).
