Staff in our Internal Medicine practice look forward to serving you and providing you with medical care that always meets your needs.
Twelve physicians and a nurse practitioner provide care, working closely with the specialists at Beth Israel Deaconess HealthCare-Chelsea and Beth Israel Deaconess Medical Center (BIDMC) in Boston. All doctors in the practice are board-certified in Internal Medicine and on staff at BIDMC.
Physicians are: Philip Triffletti, MD, MS, Medical Director, Jose A. Abrego, MD, Nancy S. Adams, MD, Arnold Blank, MD, Jerina Gani, MD, MPH, Kenneth Gershengorn, MD, Luis M. Henkel, MD, Richard Hochman, MD, Cindy B. Levine, MD, Charles Schulman, MD, Regine Tillmanns, MD, and Elena Volozhanina, MD.
All of our physicians maintain admitting privileges at BIDMC. When a hospital admission is required, our patients are cared for by higly skilled specialsts called hospitalists.
Dr. Nancy Adams provides urgent care sick visits by appointment Mondays, Wednesdays, and Thursdays.
Our nurse practitioner, Pamela Fox, provides urgent care sick visit services, physical examinations, diabetic teaching and many other health care services on Fridays by appointment.
To schedule an appointment, please call (617) 975-6200. Our fax number is 617-975-6151.
Our regular operating hours are Monday through Friday from 8:30 a.m. to 5 p.m., and Saturday from 9 a.m. to 1 p.m. for urgent care. We strongly recommend that you call in advance to schedule your appointment, to minimize any wait-time to be seen.
A physician is on call for emergencies at all times. Call the practice phone number and the answering service will page the doctor on call. In a life-threatening situation, call 911 to activate emergency services. All non-urgent calls should be made during regular business hours.
Currently, we observe the following holidays and will be closed on: Columbus Day, Thanksgiving, Christmas, New Year's Day, Martin Luther King Day, Presidents Day, Patriots Day, Memorial Day, Independence Day, and Labor Day.
Insurance Plan Coverage
Most insurance plans are accepted. However, it is always best to check with your specific insurance to verify the provider is a part of your group plan and within your network. There are a few insurance plans that we are NOT contracted with at this time including Tufts Medicare Preferred (as a primary insurance) and Mass Health Safety Net/Free Care. We ask that you familiarize yourself with your health insurance policy, especially regarding referrals to specialists, emergency care and preventive care.
Co-payments and Registration
All co-payments are due at the time of service. All patients are required to present their insurance card at every visit. At each visit, all of your information will be confirmed, and every six months, you will be required to update your complete registration information. This is to help us ensure we have the most recent and updated demographic and insurance information, as well as prevent you from getting any unnecessary bills. If you are not prepared to pay your co-pay at the time of the visit, we will have to ask that you reschedule the appointment. For your convenience, payment may be made in cash, check (payable to Medical Care of Boston), or credit card (Visa, MasterCard and American Express).
We attempt to schedule appointments at your convenience and when time is available. The demands for same-day appointments can be high at times, so please call as early as possible for the best selection of appointment times. If you are late by 15 minutes or more, we may have to reschedule your appointment. All patients are seen by scheduled appointment ONLY. We are unable to accommodate walk-in appointments.
If you are a new patient, we ask that you arrive 15 minutes early for your first appointment in order to complete your appropriate paperwork. We also ask that you come prepared with your complete medical records and an up-to-date list of your medications.
If you have a question regarding a bill that you have received please call the billing department directly. Their phone number will be listed on the bill. Please note that our practice is a "split bill clinic" and our billing is slightly different from a private practice.
Canceling or Rescheduling Appointments
If you are unable to keep an appointment, kindly give us a minimum of 48 hours notice. If you have an appointment that you do not keep, we will discuss the matter. If there is a pattern of consistent non-adherence to appointment times, we will work with you to find another provider that better meets your needs. We will be unable to accommodate a second appointment to any new patient who does not keep their initial appointment and does not call to cancel.
New Prescriptions and Refills
If you expect your doctor may need to prescribe a medication for you, or you need an existing prescription refilled, please call during routine office hours. We ask that you call during regular business hours so we are able to check your medical record, as this is an important safety issue. We ask that you allow at least two to three business days to process your prescription request. We have established a prescription line for your convenience. You may call (617) 975-6216 to leave your prescription request.
When calling the prescription line, the following information is required: your social security number or BIDMC medical record number, full name, phone number, medication name, dose, pharmacy name, pharmacy phone number and your address. Please indicate on the message if the prescription should be mailed to your home for mail away service or if you would like it sent to a pharmacy. Also it is helpful if you speak clearly and slowly. We will only contact you if further information is needed. Multiple calls will delay our processing time.
In most cases we are able to e-mail prescriptions directly to your pharmacy, including some mail order pharmacies. For local pharmacies, please call at least one week before your routine prescription needs to be refilled. For mail order pharmacies please notify us at least two weeks in advance. You may also request your prescriptions through PatientSite if you are a registered user. If you are not a registered user, please go to www.patientsite.org to register.
Messages for your doctor are addressed based on the urgency of the medical situation. Most non-urgent calls are returned within 24 to 48 hours, often at the end of the day. Urgent calls are evaluated by a nurse who will alert your doctor, or the doctor on call, when indicated.
We try to see every patient who needs an urgent evaluation within 24 hours. If an appointment is not available with your primary care provider, you may be seen by another physician or a nurse practitioner.
Your physician will inform you of your lab results by mail, usually within 4 weeks. You will be contacted by phone if the test results warrant immediate action.
When your primary care doctor determines that you need to see a specialist, you will be referred to a Beth Israel Deaconess specialist. Many specialists and services are available at the Chelsea facility, but on occasion you may need to see a doctor at the Beth Israel Deaconess Medical Center in Boston. Shuttle service to the hospital from the Chelsea facility is available several times throughout the day, on weekdays.
If your doctor has referred you to a specialist and you have already scheduled an appointment and you have a HMO or other insurance that requires a referral, you must contact the Beth Israel Deaconess Health Connection team at 617-754-8500. Please leave all of the requested information and allow at least 3 business days for your referral to be processed. You may also request referrals via Patient Site.
You may receive a copy of your medical records at any time with no charge. Please contact the HIM Department directly to process your request at 781-234-0850
We are required to have your request for your medical records in writing. For your convenience, we have a medical records release form you may use for requesting your information.
Beth Israel Deaconess Medical Center is considered one of the most "wired" hospitals in the United States. We are committed to using technology in an appropriate way to provide you with the highest quality care.
In order to provide you with the opportunity to play an active role in your health care, Beth Israel Deaconess Medical Center has established an internet-based patient medical record that enables you to become an active partner in your own care. The PatientSite website allows you to not only view your medical records but also to communicate with the staff in our office. You are able to communicate directly with our providers, or with the staff to request appointments, prescriptions, and referrals. Please pick up a brochure in our office for more information.
Your Feedback and Questions
We thank you for choosing Beth Israel Deaconess HealthCare-Chelsea for your healthcare needs! We value you as a patient and also appreciate any feedback you can give us to improve our service delivery. We are striving to provide you with excellent and efficient medical care.
If you have questions or if we can provide any additional information about our practice please don't hesitate to call our office and we will be happy to help you.