beth israel deaconess medical center a harvard medical school teaching hospital

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Case Management

The case management program at Beth Israel Deaconess Medical Center (BIDMC) is a nursing model organized by patient care units and under the leadership of a physician director, RN director, RN program leader, and RN educator. Case management is administered within the larger Patient Care Services division. This alignment has promoted stronger working relationships among nursing and other patient care services disciplines.

Our 34 nurse case managers (NCMs) are responsible for coordinating the discharge planning of BIDMC inpatients. They employ Interqual criteria as a tool for utilization review and determining levels of care. Physician leaders partner with NCMs, take daily calls, consult in challenging situations, and problem-solve with the medical staff. The medical center's case management program is staffed seven days a week, and includes dedicated coverage in the emergency department.

BIDMC is committed to a case management program that promotes consistency and appropriateness of care, and ensures safe and clinically appropriate discharge. The NCM assesses patient and family needs, consults with attending and primary care physicians, and collaborates with insurance-based case managers to develop a post-hospital treatment plan. An essential component of the program is linking patients back to their community, primary care physician and local resources.

For further information, please contact the case management department at 617-632-7250.

Contact Information

Case Management
1 Deaconess Road
Palmer, 5th floor
Boston, MA 02215
Phone: 617-632-7250
Fax: 617-632-7268