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Health Information Management - Medical Records

The Health Information Management Department (previously the Medical Records Department) is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with federal and state regulations. Medical records are kept 20 years after the patient's discharge or final treatment.

Patients have the right to review or, for a fee, receive copies of their medical records.

To obtain a copy of your medical record, a release of information form must be properly filled out and mailed to the Health Information Management Department. The requestor must be a patient or patient's guardian/legal representative.

Our mailing address is:
Release of Information
Beth Israel Deaconess Medical Center
330 Brookline Avenue
Attn:  Medical Records
Shapiro E/CC-010
Boston, MA 02215

We will mail your records to the address specified on the release of information form.  To protect our patient's privacy, we do not fax or email medical records except in the case of emergency care to the provider.

The average turnaround time to obtain copies of medical records is usually 14 to 21 business days.

There is a fee to obtain copies of your medical records, except for copies sent to a healthcare provider; you will need to include the name, address, and/or fax number in the appropriate section of the release of information form.

In general, a person under the age of 18 cannot consent to release of his/her medical records except in one of the following exceptions:

  • Married, widowed, or divorced
  • Parent of a child
  • Members of the armed forcees
  • Pregnant (or believes herself to be)
  • Living apart from parents and managing his/her own financial
  • Abortion records: records of unmarried minors who have received authorized consent from Superior Court for an abortion cannot be released without the minor's written consent

Requests for X-Ray, MRI, Nuclear Medicine or other films, contact the Department of Radiology.

Requests for certified copies of birth, death, and marriage records, contact the City of Boston/Registry.

A fee may be charged based on the reason the copies are being requested.

Under the law, effective October 1, 2014, fees for copies of medical records are:

  • $21.84 based charge for the clerical and other administrative expenses related to complying with the request for making a copy of the record
  • $0.74 per -page for the first 100 pages copied
  • $0.38 per-page charge for each page in excess of 100 pages

There may be an additional fee charged for postage and the administrative cost of developing a summary of medical information if requested.

There is no charge for records that are requested for the purpose of continuity of care which are sent directly to a physician's office and/or medical facility or for eligibility review with Medicare, MassHealth, or other public assistance programs.

In addition, there is no base fee charged for patient requests.  However, requests from any other party that is not the patient or the patient's representative may be charged the base fee for administrative expenses.

Contact Information

Department of Health Information Management
Beth Israel Deaconess Medical Center
East Campus, Shapiro Clinical Center, Ground Floor
330 Brookline Avenue
Boston, MA 02215
617.667.3710

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